Cancellation Policy

  1. Jyoti Stores has a cancellation and refund policy. However, Jyoti Stores reserves the right to accept or reject the cancellation request.
  2. Jyoti Stores shall not be held liable, responsible, or considered as a party in default for any delay in the delivery of products due to unforeseen circumstances beyond its control or its affiliates, and without its fault or negligence. Such circumstances may include but are not limited to acts of God, war, riots, embargoes, strikes, lockouts, Covid-19, acts of any Government authority, delays in obtaining licenses, rejection of applications under the Statutes, failure of telephone connections, power failure, fire, floods, or natural calamities.
  3. In case you (the "Customer") wish to cancel the order placed on Jyoti Stores, the Order shall be eligible for cancellation if its status is pending, under processing, or out for delivery. If your Order is already shipped or delivered, cancellation and return of the Order shall be at the discretion of Jyoti Stores, and you should raise a cancellation request at info@jyotistores.org.
  4. Once the cancellation request is raised, Jyoti Stores will assess whether the Order is eligible for cancellation. If the Order is accepted for cancellation, Jyoti Stores will proceed to cancel the Order and initiate the refund process according to the Refund Policy.

Jyotistores.in Refund Policy

  1. Upon accepting the cancellation request by Jyoti Stores, the refund shall be processed by Jyoti Stores after deducting refund processing charges and administration charges, per order, as specified below:
Status of the Order Placed Refund Processing / Cancellation Charges
Order is under processing 1.00% of Order Amount incl. Taxes
Order is Ready for Dispatch 1.50% of Order Amount incl. Taxes
Order is Out for Delivery 2.00% of Order Amount incl. Taxes
  1. The standard refund time frame shall be 5-7 Business/Working Days from the date of receiving the 'Acceptance of Cancellation of Order' confirmation by you.
  2. The processed refund amount shall be credited directly to the source payment mode/bank used by you at the time of placing the Order.
  3. Note: Jyoti Stores reserves the right to amend, modify, delete, or add any terms under the Cancellation and/or Refund policy at any time, and these changes shall also apply to the Orders previously placed by you.